Customer Service

Take service to your customers by processing real-time data from across the business and providing each member of the team with fingertip access to the information to make good, quick decisions.

Our mobile and wearable apps enable your team to respond quickly to customers and events that need their attention. Business rules will enable you to automatically manage and prioritize task queues so that the team on the floor know where they are needed most.

Customer service representatives will be prompted to interact with the relevant customers in the property and outside. Attendants and technicians will be directed to the customers and equipment that need them most and service levels and the performance of the team can be measured. Analytics will show service standards and help you to rightsize staffing:

  • Service to the Customer Everything you need at your fingertips
  • Mobile Apps Task lists and relevant context
  • Wearables Fast dispatch and response times

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